Utah Utility Debt & Shut-Off Defense

Protect Your Power, Your Water, and Your Home

In Utah, access to electricity, natural gas, and water isn’t just a convenience—it’s a necessity for survival during our extreme winters and summer heat. If you are being hounded by debt collectors over unpaid utility bills or are facing a shut-off notice from Rocky Mountain Power, Dominion Energy, or a municipal water department, you have specific legal protections under the Utah Public Service Commission rules.

At Cannon Legal PLLC, we act as your advocate to ensure your home remains powered while we fight to correct billing inaccuracies and stop collector harassment.

Your Rights Under Utah Utility Law (2026)

The Winter Moratorium (Nov 15 – March 15)

If you are a low-income household or a participant in the HEAT (Home Energy Assistance Target) program, you are protected from having your gas or electricity shut off during the coldest months of the year. We help eligible Utahns navigate these protections to keep their families safe.

Disputed Bill Protections

Under Utah Admin. Code R746-200-4, a utility company cannot terminate your service for a disputed amount as long as you pay the undisputed portion of your bill. We handle the formal dispute process, moving your case from a phone call to a legal negotiation.

The 4-Year “Zombie” Debt Limit

Utility companies in Utah are prohibited from transferring unpaid bills from an inactive account to your current account if the debt is older than four years. If a collector is trying to force you to pay for a “zombie” bill from five years ago to keep your current power on, they are likely violating Utah law.

Third-Party “Cramming” Defense

Using Utah Code § 54-4-37, we challenge unauthorized third-party charges that appear on your utility statement. Utilities must highlight any new services and cannot shut off your basic power or water just because you refuse to pay for a third-party “protection plan” you never signed up for.

Our Utility Debt Services

  • Shut-Off Intervention: We negotiate Deferred Payment Agreements (DPA) that allow you to pay off arrears over 12 months rather than all at once.

  • Medical Emergency Stays: If someone in your home is seriously ill, we can secure a 30-day delay in service disconnection through proper medical certification.

  • Billing Audits: We challenge “estimated” usage bills that don’t reflect your actual meter readings.

  • FDCPA Defense: If a third-party collection agency is harassing you over an old utility bill, we sue them for statutory damages.

Common Questions About Utility Debt Collections

Don’t Wait for the Lights to Go Out

Take control of your utility debt today. Let our experienced Utah consumer advocates protect your home and your health.

Call us today at (800) 890-8585